Overview
Need help with Loop? Start here — and if you're still stuck, reach out and we'll help.
Contact
Email us at support@thegolfloop.com and we'll get back to you.
FAQ
How do I log a round?
In the app, tap the ＋ button → "Play a Loop" to score live, hole by hole, or "Log a Past Round" to quickly add a round you already played. Your handicap and stats update automatically.
How does my Handicap Index work?
Loop computes a USGA/WHS-style Handicap Index from the rounds you log, using each course's rating and slope. It's provisional until you have enough rated rounds, then sharpens with every round. It's for personal tracking, not official handicap posting.
Is swing analysis coming?
We are working on something for your swing. It is not part of Loop or Loop Pro yet, and we will share more when it is ready.
How do I manage or cancel Loop Pro?
Loop Pro is billed through your Apple App Store account. Manage or cancel anytime in iOS Settings → [your name] → Subscriptions. Cancel at least 24 hours before the period ends to avoid the next renewal. Refunds are handled by Apple.
Do I need Loop Pro for GPS distances?
No. The GPS rangefinder and real hole maps are free for everyone. The satellite hole view is part of Loop Pro.
What is the satellite hole view?
A real overhead photo of the hole you are playing, instead of a stylised diagram. Tap anywhere on it to measure a carry or a layup, and each shot you record appears on the photo where it actually finished. Hole shapes come from OpenStreetMap and the imagery from Esri. It is part of Loop Pro, and it works on the 12,000+ courses Loop has mapped.
How to delete your account
You can permanently delete your account and all its data at any time, right in the app: open Profile → About → Delete Account. This removes your rounds, posts, and profile from our systems. If you need help, email support@thegolfloop.com.