Overview
Need help with Loop? Start here — and if you're still stuck, reach out and we'll help.
Contact
Email us at support@thegolfloop.com and we'll get back to you.
FAQ
How do I log a round?
In the app, tap the ＋ button → "Play a Loop" to score live, hole by hole, or "Log a Past Round" to quickly add a round you already played. Your handicap and stats update automatically.
How does my Handicap Index work?
Loop computes a USGA/WHS-style Handicap Index from the rounds you log, using each course's rating and slope. It's provisional until you have enough rated rounds, then sharpens with every round. It's for personal tracking, not official handicap posting.
What is AI Swing Analysis?
A Loop Pro feature: film one swing and get automated coaching — a verdict, your top fixes, and drills — generated from still frames of your video. It's helpful guidance, not professional instruction, and can be imperfect.
How do I manage or cancel Loop Pro?
Loop Pro is billed through your Apple App Store account. Manage or cancel anytime in iOS Settings → [your name] → Subscriptions. Cancel at least 24 hours before the period ends to avoid the next renewal. Refunds are handled by Apple.
How to delete your account
You can permanently delete your account and all its data at any time, right in the app: open Profile → About → Delete Account. This removes your rounds, posts, swing analyses, and profile from our systems. If you need help, email support@thegolfloop.com.